Association for Conflict Resolution Mediation - Houston Chapter

Directory of Conflict Resolution Professionals
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1 Jeff H. Kilgore
Kilgore Mediation Services
PO BOX 3068
Galveston, Texas
Phone: 409 939 6924
Mobile: 409 939 6924
Fax: 866 426 5517
Alternative Dispute Resolution, Arbitrator, Child Protective Services (CPS) Mediation, Civil Mediation, Construction Mediation, Facilitator, Family/Divorce Mediation, Mediator, Real Estate Mediation, Trainer,
Biography: Jeff Kilgore stated practicing dispute resolution when he became a lawyer in 1973. Negotiation and compromise have always been is goal for a client or disputant . He is married to Mary Kilgore and has 3 adult children and two grand children. He lives in Galveston Texas and is very glad to be the Island Mediator .He has now mediated over 1700 cases and is active in the Mediation activities in the Gulf Coast area and of the ACR Houston Chapter He is a FINRA Arbitrator, Arbitrates Texas Comptroller Real Estate Appraisal Cases and serves as a mediator in family, civil, insurance, CPS, construction probate, and real estate disputes. He is currently the National President of the Association of Attorney Mediators.
2 Young Kim  
Principal Consultant
Phone: 6177757483
Mobile: 6177757483
3 Keaton Kirkwood  
Law Office of Keaton Kirmwood
Phone: 9363361906
4 Jessica Lincoln
Human Resources Manager
Verizon Wireless
Houston, Texas
Phone: 7133201558
Alternative Dispute Resolution, Civil Mediation, Labor and Employment, Mediator,
5 Dr. Barbara Sunderland Manousso
Manousso Mediation & Arbitration LLC
21 Briar Hollow Lane Suite 508
Houston, Texas 77027-2807
Phone: 713-840-0828
Fax: (713) 850-1452
Alternative Dispute Resolution, Arbitrator, Child Protective Services (CPS) Mediation, Civil Mediation, Conflict Resolution Coach, Construction Mediation, Elder Mediation, Facilitator, Family/Divorce Mediation, Global Conflict Resolution, International Conflict Resolution, Labor and Employment, Mediator, Oil and Gas Mediation, Ombudsman, Parent Coordination, Parent Facilitator, Real Estate Mediation, Trainer,
Biography: Dr. Barbara Sunderland Manousso, CEO of Manousso Mediation and Arbitration, LLC, since 1993, is an international ADR trainer, author, ombudsman, conflict coach, and leader in the international practice of mediation and arbitration. Dr. Manousso is also a professor at the University of St.Thomas in Global Conflict Management. In addition, she is the Chair of the Education Research Training Section of the Association of Conflict Resolution International, president of the Houston Gerontological Society, and member of the UT Consortium on Aging. She is the past-president of the Association of Conflict Resolution Houston chapter and current board member. She has also served as the Chair of the ACR International Healthcare Section and International Conference Committee and has served as co-chair of the ACR Workplace section and on the ACR Training Standards Committee for Elder Care Mediation. She is a certified conflict coach through the Certified Conflict Dynamic Profile. In 2010, she was recognized as one of Houston's 50 Most Influential Women by Houston Woman's Magazine. As a mediator, arbitrator, facilitator, mediator trainer, conflict resolution coach author, and lecturer with special focus on family mediation, including elder and adult mediation divorce and child custody. For more information on her mediation training programs, go to

Dr. Manousso is a Texas Credentialed Distinguished Mediator, member of the Texas Mediators Round Table State Bar of Texas ADR Section, American Bar Association, and other professional groups. Her training programs in basic advance elder mediation and arbitration, as well as Parenting Coordination and Facilitation training, drawing students from around the world. She holds a baccalaureate from Brown University, Master of Public Health from the University of Texas School of Public Health, and Ph.D. from Nova Southeastern University. She attended South Texas College of Law. In 2008 Dr. Manousso was appointed by Texas Governor Perry to serve as Commissioner on the Nursing Facility Administrators Advisory Committee with oversight of Texas's nursing home administrators. She is also a member of the State of Texas Ombudsman for LTC Facilities, World Symposium on Elder Mediation, Elder Care, and many health associations. She is Train the Trainer chair of the Texas Mediators Training Roundtable. To learn more about Dr. Manousso and training programs at Manousso Mediation and Arbitration, LLC and the International Mediation Resource Center, please go to

6 Rebecca Marsh
Mediator/Marriage & Family Therapist
The Family Relationship Center
814 E. Main Street
League City, Texas 77573
Phone: 8327999986
Alternative Dispute Resolution, Civil Mediation, Construction Mediation, Debt Collection, Elder Mediation, Family/Divorce Mediation, Labor and Employment, Mediator, Oil and Gas Mediation, Parent Coordination, Real Estate Mediation,
Biography: Rebecca specializes in working with families going through divorce, child custody & visitation, co-parenting, and parental alienation. Rebecca has had training in mediation from the University of Houston Law Center and in addition, has had specific training in child custody mediation and in negotiating parenting plans that are best for the children based on their developmental needs. She is passionate about connecting with people and helping them to achieve healthy family boundaries. She specializes in family and divorce mediation. In addition to being a prominent mediator and family therapist, Rebecca has a unique extensive 19 year career background working at NASA\Johnson Space Center as a flight controller in the Mission Control Center. With that unique experience, she has a background in work/life balance, dynamics between employee/employer relations, conflict resolution, and communication and behavioral patterns within marriages and families. She provides family and divorce mediation for the League City, Dickinson, Houston, Friendswood, Webster, South Shore, Clear Lake, NASA, Kemah, and Seabrook surrounding areas. She would be honored to help you work through your most private issues through mediation.
8 Victoria E. McClain
Professional Mediator
The McClain Mediation Services ACRHouston Chapter
4135 Shady Springs
Seabrook, Texas 77586
Phone: 281-543-6776
Fax: Victoria McClain
Elder Mediation, Ombudsman,
Biography: Retired Public School Administrator/Counselor and School Teacher.A graduate of Prairie View A&M University and the University of Houston in Clear Lake City. She earned her Bachelor of Arts Degree and Master's of Education Degree with many certifications. Victoria is a member of Texas Association of Mediation and Association for Conflict Resolution National Chapter. She is also a member Houston Gerontology Society where she serves on the Board as a member at large. Other organization she is affiliated with includes Advisory Panel for the Aging Council in Harris County (APAC) and Marion's Bosom Buddies a breast cancer support group and Alpha Kappa Alpha Sorority Inc.
9 Aletha McCollam  
Law Office of Aletha McCollam, PLLC
Phone: 713-703-1819
Mobile: 713-703-1819
10 Darlene McElwain  
Employee Relations Officer
Katy Independent School District
406 Camden Hls S
Montgomery, TX 77356
Phone: 2817935817
Mobile: 2817935817
Fax: 2817935817
Website: 406 Camden Hls S
11 Susannah Mira
Third Side Solutions
Houston, Texas
Phone: 347-265-6121
Biography: I practice mediation because I believe that when parties are able to collaborate their way forward towards a solution in a dispute, everyone can be satisfied with both the process and the outcome. As a professional neutral, I am sensitive to the unique qualities of every dispute—factual, legal, and emotional—as well as the varied needs of the participants involved. My goal is that parties leave mediation with their interests met as fairly and efficiently as possible.
12 Marilyn Myers
Associate Dean
University of Houston Library
Houston, Texas 77007
Phone: 7137439803
Mobile: 6027994234
Conflict Resolution Coach,
Biography: Marilyn Myers is Interim Dean and Associate Dean for Academic & Research Services, University of Houston Libraries where her responsibilities include supervisory mentoring and coaching for several departments providing instructional and research support services to campus faculty and students. Before coming to the University of Houston she worked as a library administrator and university ombudsperson at Arizona State University. Currently she is pursuing credentials as a workplace and career coach.
13 Deloris Nelson  
Licensed Professional Counselor/Mediator
MCP Professional Services
9022 Kirkmont Drive
Houston, Texas 77089
Phone: 281-309-2435
Alternative Dispute Resolution, Civil Mediation, Family/Divorce Mediation, Mediator,
14 Eric H. Nelson  
Attorney & Counselor
3303 Main Street Suite 303
Houston, 77002-9392
Phone: 713-526-1998
Fax: (713) 524-4421
Arbitrator, Labor and Employment, Mediator,
15 Mac Pierre-Louis  
Attorney & Mediator
Olowska & Pierre, Inc.
Phone: 8324134024
Mobile: 8322891881
16 Carole Pinkett  
Mediation/HR Consultant
stellar consulting
3004 Southmore Blvd., #4
Houston, Texas 77004
Phone: 8329536596
Mobile: 8329536596
Fax: 7132392366
Conflict Resolution Coach, Labor and Employment, Mediator,
Biography: will send later
17 Diana Pino
President & CEO
Capstone HigherEd Services
Houston, Texas
Phone: 713-955-2122
Fax: 713-766-6894
Biography: Dr. Diana Pino provides professional mediation coaching and ombud services. She holds a Ph.D. in higher education administration and a B.A. in psychology from the University of Texas at Austin. She also earned an M.S. in counseling psychology from Our Lady of the Lake University and holds licensure as a professional counselor in the state of Texas. Dr. Pino's prior professional experience includes executive level positions in higher education to include the dean of student services at Lone Star College and vice chancellor of student services at Houston Community College. As dean she served as the college's civil rights administrator and was responsible for investigating student related cases. She was also an adjunct psychology professor at HCC.
18 Pamela Rhodes  
Phone: 833-457-0631
19 Elaine B. Roberts  
Executive Director
Dispute Resolution Center of Montgomery County Inc.
301 N. Thompson Suite 106
Conroe, Texas 77301
Phone: 936.760.6914
Fax: 936.538.8050
20 Richard Ruppert  
Land Advisor
Retired from Hess Corp. effective 4/1/15
5310 Evergreen Street
Bellaire, TX
Phone: 8327986972
Mobile: 832-978-6972
Family/Divorce Mediation,
Biography: Houston resident 30 years resident of Bellaire TX. Married to Julieta Melo Ruppert, retired Land Advisor from Hess Corporation.
21 Omar Samji
Past Board Member / Mediator
Aga Khan Conciliation and Arbitration Board
Houston, TX 77479
22 Jessica Scott  
Bayou City Mediation Center
Phone: 8326091459
Mobile: 8326091459
Arbitrator, Civil Mediation, Construction Mediation, Mediator, Real Estate Mediation,
23 Diane B. Sheridan  
1107 Live Oak Lane
Taylor Lake Village, Texas 77586
Phone: 281-326-5253
Biography: Primarily facilitate advisory panels to industry (community members who meet monthly with chemical plant and refinery managers to engage in constructive dialogue about public expectations for plant health safety and environmental performance and other quality of life issues and to work with plants to resolve concerns).
24 Cheryl Smith  
Mediator, Arbitrator,Realtor Broker
Mediated Solutions
Phone: 2819193447
Mobile: 2819193447
25 Darcy Thompson
ADR Mediator Credentialed Advanced
Thompson Mediations LLC
PO Box 40219
Houston, Texas 77240
Phone: 832-969-0750
Alternative Dispute Resolution, Civil Mediation, Elder Mediation, Facilitator, Mediator, Parent Coordination, Trainer,
Biography: Darcy Thompson is a credentialed advanced mediator with experience resolving disputes with various parties. Darcy has strong meeting facilitation techniques and effective communication skills. Her calming voice and personality help parties focus on resolving their problems using a cooperative approach in a confidential setting.
26 Marc Tice
Tice Mediation and Arbitration LLC
Houston, Texas 77035-2329
Phone: 2816870648
Mobile: 2816870648
Alternative Dispute Resolution, Arbitrator, Civil Mediation, Elder Mediation, Family/Divorce Mediation, Labor and Employment, Mediator, Oil and Gas Mediation,
Biography: Marc is a seasoned business leader and professionally trained mediator whose passion and skill is identifying the core elements in a negotiation or dispute and successfully facilitating mutually satisfying agreements. For over 30 years he has held senior positions at organizations including Valero Energy, Shell Oil Company and Siemens, Inc. In those roles, Marc’s primary focus has been identifying client needs and structuring innovative solutions to meet them. He has deep experience negotiating and drafting a range of short and long-term agreements, including MSA, MOU, RFQ, NDA, sales and service contracts. Marc has established and managed effective engineering, project and commercial teams both in the US and internationally.
27 Carla Trice
Houston, Texas 77007
Phone: 281-389-2051
Mobile: 281-389-2051
Fax: 713-341-9089
Alternative Dispute Resolution, Civil Mediation, Conflict Resolution Coach, Labor and Employment, Mediator,
Biography: 25+ years experience in Business Management, Human Resources Administration, and Accounting. Staff Recruitment, Development & Retention; Employee Benefits; Risk Management; Property/Casualty Insurance; Workers' Compensation; Medical Case Management; Long Term Disability Case Management; Non Profit Boards; Homeowners Association Boards; Property Management.
28 Norma Trusch  
Attorney at Law
Law Office of Norma Levine Trusch
Phone: 713/961-0256
Mobile: 713/502-6162
29 Jack Urquhart
1302 Waugh Drive, No. 880
Houston, Texas 77019
Phone: 832-723-2201
Alternative Dispute Resolution, Civil Mediation, Construction Mediation, Debt Collection, Elder Mediation, Facilitator, Family/Divorce Mediation, Labor and Employment, Mediator, Real Estate Mediation,
Biography: Jack is an attorney mediator. He accepts mediation in the areas of business, personal injury, commercial, family law, divorce, child custody, elder care, and professional malpractice conflicts. Jack is an experienced trial and appeals lawyer. He has been lead counsel in thousands of complex civil litigation matters. He is a member of the American Board of Trial Advocates (ABOTA), and has a distinction of the rank of Advocate for both Plaintiff and Defendant litigation. Jack has increasingly focused on negotiation as an integral and essential component of dispute resolution, including cases before the court. Jack is a Sustaining Life Fellow of the Texas Bar Foundation. He has served on the Houston Bar Association's Professionalism Committee and has served as Chairman of that committee. Jack has been honored as a member of the Pro Bono College of the State Bar of Texas. Jack is also a member of the ADR Section of the State Bar of Texas. He holds certificates in Basic Mediation and Advanced Family, Divorce and Child Custody Mediation earned through Manousso Mediation and Arbitration, LLC. Jack's affiliations include the Association For Conflict Resolution - Houston, and the Texas Mediation Association. Jack is available for mediation by appointment, including weekends. Jack will co-mediate when appropriate.
30 Karen Voss  
Director of Human Resources
Phone: 7138822829
Mobile: 7138822829
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