Association for Conflict Resolution Mediation - Houston Chapter
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Directory of Conflict Resolution Professionals
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1 Gina Buckley
 
Mediator and Trainer
10811 Golden Sunshine Dr
Houston, TX 77064
Phone: 2486131895
gbmediation2005@gmail.com
Alternative Dispute Resolution, Arbitrator, Conflict Resolution Coach, Facilitator, Labor and Employment, Mediator, Parent Coordination, Trainer,
Biography: Peer Mediation Trainer, advanced mediator & arbitrator, Master's Degree in Dispute Resolution from WSU & BS in Business Management from KU. Experienced with over 15 years mediation and peer mediation training for K-12 peer mediation programs.
Membership Level: Professional
2 Rick Cagney
 
Family Elder & Adult Care Mediator
Cagney Law & Mediation
9130 Bassoon Dr.
Houston, TX rcagney@comcast.net
Phone: 7136619067
Mobile: 832-563-4529
rcagney@comcast.net
Alternative Dispute Resolution, Arbitrator, Civil Mediation, Elder Mediation, Facilitator, Family/Divorce Mediation, Global Conflict Resolution, International Conflict Resolution, Mediator, Oil and Gas Mediation, Parent Coordination, Parent Facilitator, Real Estate Mediation,
Website: cagneymediation.com
Biography: Rick's mediation practice emphasizes helping parents and their children deal rationally with such emotionally charged “aging” issues as living arrangements, finances, medical treatment, long-term care and end-of-life decisions, thereby avoiding arguments and costly litigation that can tear families apart. Rick has a BA from Yale, JD from the University of Texas, LLM in International Law from Georgetown University and MBA in finance from the University of Houston. He possesses a real estate license and is well-versed in oil and gas issues. A fifth generation Texan whose great-great-grandfather fought in the Texas Revolution, Rick is a member of the Sons of the Republic of Texas and also has the honor of being a Kentucky Colonel. He was one of the original batboys for the Houston Colt .45s, the first major league baseball team in Houston, which was renamed the Houston Astros in 1965. Rick is the current President of Alternative Conflict Resolution - Houston Chapter.
Membership Level: Professional
3 Corinna Collins
 
Family Mediator/Therapist/Parent Facilitator
Houston and Galveston, Texas
Phone: 713-614-0883
collinscorinna@hotmail.com
Facilitator, Family/Divorce Mediation, Mediator, Parent Coordination, Parent Facilitator, Spanish Mediator,
Biography: Corinna Collins is an experienced Family Therapist, Family Mediator, Parenting Coordinator and Parenting Facilitator. While working for Family Court services, as a Custody Evaluator and Family Mediator, she found families that were hurting and broken from sometimes unexpected and difficult life events.  She has worked extensively with high conflict families as a Family Mediator, Family Therapist and Parenting Facilitator/Parenting Coordinator. • Family Mediator in the State of Texas since June 2010 • Advanced Family and Divorce Mediation Certification – July 2010 • Family Reconciliation Mediation Certificate – August 2014
Membership Level: Professional
4 James Creighton
 
Volunteer Mediator and Arbitrator
BBB Greater Houston Area
21 Briar Hollow Lane
Houston, TX 77027
Phone: 617-642-3015
Mobile: 617-642-3015
scott@creightonmediation.org
Alternative Dispute Resolution, Arbitrator, Civil Mediation, Conflict Resolution Coach, Elder Mediation, Facilitator, Family/Divorce Mediation, Labor and Employment, Mediator, Parent Coordination, Trainer,
Website: www.creightonmediation.org
Biography: Dr. James Scott Creighton graduated in 1990 with his Doctorate (Psy.D.) and Masters in Clinical Psychology (MS) from Nova Southeastern University in Florida, and then completed (1990 – 1992) his Postdoctoral Fellowship in Clinical Child and Adolescent Psychology at the prestigious McLean Hospital, an internationally renowned psychiatric hospital in Massachusetts; and Fellowship included an appointment as Instructor in Psychology, Harvard Medical School (1990 – 1994). He served as adjunct faculty at Wheelock College and Massachusetts School of Professional Psychology, while transitioning from Coordinator of Training to Director of Training and eventual Clinical Director with Institute for Child and Adolescent Development also in the Boston area. He began working part-time as an independent psychologist in 1994, moving into full-time practice from 2004 – 2012. At that time, he worked individually/collectively with families, schools, youth, parents, educators, prominent public officials and international celebrity figures to help address matters solely related to psychological functioning (assessment, treatment and aspects of prevention). His career shifted in 2012 toward coaching and ADR, where he is quickly developing a strong reputation for his professional experiences and knowledge with families, strong commitment to effective resolution of high conflict settings, and talent in collaborating with colleagues and those whom he serves. He has completed certificates in Basic Mediation, Advanced: Family-Divorce-Child Custody Mediation, Adult and Elder Mediation, Arbitration and Parent Coordination/Facilitation through Manousso Mediation and Arbitration. He has had the privilege of working alongside Dr. Manousso on some occasions as co-mediator, and currently offers course instruction in family dynamics and the influence of certain personality styles on mediation as part of Dr. Manousso’s training programs. He serves as mediator and arbitrator for BBB in Greater Houston, and is completing coursework in Criminal Justice around court procedure, criminal and family law, with a specialization in juvenile justice. He is committed to facilitating effective resolution for most areas of conflict, providing excellent insights and new ideas where useful, with a wonderful compassion for those with whom he works.
Membership Level: Professional
5 Willie E Harris
 
Mediator/Arbitrator
Alternative Dispute Resolution MA
7322 Southwest Fwy Suite 630A
HOUSTON, Texas 77074
Phone: 832 232-3760
Mobile: 713 240-7000
Fax: 888 380-8449
wharris@adrma.com
Alternative Dispute Resolution, Arbitrator, Civil Mediation, Construction Mediation, Facilitator, Family/Divorce Mediation, Labor and Employment, Mediator, Oil and Gas Mediation, Ombudsman, Parent Coordination, Real Estate Mediation,
Website: www.adrma.com
Biography: Broker - Keyhole RealtyBroker - Sterling Group HoustonBroker - Around The State Insurance - TAR Professional Standards Committee Member Board Member ACR
Membership Level: Professional
6 Sheryl Jackson-Matthews
 
Mediator
Phone: 713 961.9872
Mobile: 702 296.8464
sheryl.jacksonmatthewscla@gmail.com
Alternative Dispute Resolution, Arbitrator, Civil Mediation, Elder Mediation, Facilitator, Family/Divorce Mediation, Mediator,
Website: www.yourconflictsource.com
Biography: SHERYL JACKSON-MATTHEWS, MBA, ACP works diligently as both mediator and arbitrator to resolve conflicts and make decisions based on the evidence presented in the case of arbitrations. Ms. Sheryl Jackson-Matthews is the proprietor of Jackson Matthews Mediation|Arbitration. She has extensive experience in business, and family law, which lends itself well to facilitating conflict issues and bringing the problems to the point of resolve. Jackson-Matthews Mediation & Arbitration co-mediates with other mediators to assist in “high-conflict” situations. Sheryl guides you through the mediation process and helps parties reach a satisfactory agreement. Ms. Sheryl Jackson-Matthews holds a Master of Business Administration and Bachelor of Arts in Business Administration degrees from Ashford University, graduating with distinction and honor. Ms. Sheryl Jackson-Matthews is a member of the following professional organizations: •Association for Conflict Resolution - Houston •Texas Mediator Credentialing Association •Texas Association of Mediators •American Bar Association – Dispute Resolution Section
7 Jeff H. Kilgore
 
Mediator/Attorney/Arbitrator
Kilgore Mediation Services
PO BOX 3068
Galveston, Texas texasmediator97@gmail.com
Phone: 409 939 6924
Mobile: 409 939 6924
Fax: 866 426 5517
texasmediator97@gmail.com
Alternative Dispute Resolution, Arbitrator, Child Protective Services (CPS) Mediation, Civil Mediation, Construction Mediation, Facilitator, Family/Divorce Mediation, Mediator, Real Estate Mediation, Trainer,
Website: www.KilgoreMediation.com
Biography: Jeff Kilgore stated practicing dispute resolution when he became a lawyer in 1973. Negotiation and compromise have always been is goal for a client or disputant. He is married to Mary Kilgore and has 3 adult children and two grand children. He lives in Galveston Texas and is very glad to be the Island Mediator. He has now mediated over 1700 cases and is active in the Mediation activities in the Gulf Coast area and of the ACR Houston Chapter He is a FINRA Arbitrator, Arbitrates Texas Comptroller Real Estate Appraisal Cases and serves as a mediator in family, civil, insurance, CPS, construction probate, and real estate disputes. He is currently the National President of the Association of Attorney Mediators.
Membership Level: Professional
8 Dr. Barbara Sunderland Manousso
 
CEO
Manousso Mediation & Arbitration LLC
21 Briar Hollow Lane Suite 508
Houston, Texas 77027-2807
Phone: (713) 557-1010
Mobile: (713) 557-1010
Fax: (713) 850-1452
mediation@manousso.us
Alternative Dispute Resolution, Arbitrator, Child Protective Services (CPS) Mediation, Civil Mediation, Conflict Resolution Coach, Construction Mediation, Elder Mediation, Facilitator, Family/Divorce Mediation, Global Conflict Resolution, International Conflict Resolution, Labor and Employment, Mediator, Oil and Gas Mediation, Ombudsman, Parent Coordination, Parent Facilitator, Real Estate Mediation, Trainer,
Website: http://www.manousso.us
Biography: Dr. Barbara Sunderland Manousso, CEO of Manousso Mediation and Arbitration, LLC, since 1993, is an international ADR trainer, author, ombudsman, conflict coach, and leader in the international practice of mediation and arbitration. Dr. Manousso is also a professor at the University of St.Thomas in Global Conflict Management. In addition, she is the Chair of the Education Research Training Section of the Association of Conflict Resolution International, president of the Houston Gerontological Society, and member of the UT Consortium on Aging. She is the past-president of the Association of Conflict Resolution Houston chapter and current board member. She has also served as the Chair of the ACR International Healthcare Section and International Conference Committee and has served as co-chair of the ACR Workplace section and on the ACR Training Standards Committee for Elder Care Mediation. She is a certified conflict coach through the Certified Conflict Dynamic Profile. In 2010, she was recognized as one of Houston's 50 Most Influential Women by Houston Woman's Magazine. As a mediator, arbitrator, facilitator, mediator trainer, conflict resolution coach author, and lecturer with special focus on family mediation, including elder and adult mediation divorce and child custody. For more information on her mediation training programs, go to http://www.manousso.us.

Dr. Manousso is a Texas Credentialed Distinguished Mediator, member of the Texas Mediators Round Table State Bar of Texas ADR Section, American Bar Association, and other professional groups. Her training programs in basic advance elder mediation and arbitration, as well as Parenting Coordination and Facilitation training, drawing students from around the world. She holds a baccalaureate from Brown University, Master of Public Health from the University of Texas School of Public Health, and Ph.D. from Nova Southeastern University. She attended South Texas College of Law. In 2008 Dr. Manousso was appointed by Texas Governor Perry to serve as Commissioner on the Nursing Facility Administrators Advisory Committee with oversight of Texas's nursing home administrators. She is also a member of the State of Texas Ombudsman for LTC Facilities, World Symposium on Elder Mediation, Elder Care, and many health associations. She is Train the Trainer chair of the Texas Mediators Training Roundtable. To learn more about Dr. Manousso and training programs at Manousso Mediation and Arbitration, LLC and the International Mediation Resource Center, please go to http://www.manousso.us

Membership Level: Professional
9 Brandi Munoz
 
Principal Workforce Development Consultant
People Culture Consulting
Houston, TX
Phone: 832-917-1984
Mobile: 214-938-6167
bmunoz@peoplecultureconsultingusa.com
Alternative Dispute Resolution, Civil Mediation, Conflict Resolution Coach, Facilitator, Labor and Employment, Mediator, Trainer,
Website: https://www.peoplecultureconsultingusa.com/
Biography: Brandi R. Muñoz is a Certified Professional Résumé Writer (CPRW), Nationally Certified Online Profile Expert (NCOPE), Certified Master of Career Services (CMCS), and Certified Human Resources Professional (PHR, SHRM-SP) with over 10 years of diverse industry experience as a strategic Human Resources Business Partner and Leader in Recruiting, Corporate HR Management, Training & Development, Employee Engagement, Leadership Development, and Employee Relations. She is currently working toward attaining a doctorate (EdD) in Educational Leadership with a focus in conflict resolution and organizational development. ​ Brandi also serves on the board of the National Résumé Writer's Association (NRWA) as the Director of Member Support for College Career Centers. She is also an advisor for the Diversity & Inclusion, Social Responsibility, and Public Image Committees. Industry Experience: Legal Services, Oil & Gas, Technology, Engineering/Construction/Manufacturing, Energy Services, Military Transition, Healthcare, Architecture, Financial Services, Marketing & Sales, Business Development, Customer Service, Retail, Management Consulting, Academia/Education, Non-Profit/Social Services, and related industries. Areas of Expertise: ▪ Résumé Writing ▪ Career Search Strategies ▪ Professional Branding ▪ Connecting with Recruiters ▪ Networking ▪ Applicant Tracking Systems (ATS) ▪ Online Job Boards ▪ LinkedIn Profile Building ▪ Interview Preparation ​▪ Mock Interviews ▪ Salary Negotiation ▪ Professional Image/Dress ▪ Internal Promotions ▪ Career Development Planning ▪ Military Transition ▪ Returning to the Workforce ▪ Changing Industries/Fields ▪ Executive Coaching ▪ Leadership Development Coaching ▪ Public Speaking Coaching ▪ Team Building ▪ ​Diversity & Inclusion ​▪ Corporate Training ▪ Human Resources Consulting
Membership Level: Professional
10 Diana Pino
 
President & CEO
Capstone HigherEd Services
Houston, Texas
Phone: 713-955-2122
Fax: Diana Pino
diana.pino@capstonehighered.com
Alternative Dispute Resolution, Civil Mediation, Conflict Resolution Coach, Debt Collection, Elder Mediation, Facilitator, Family/Divorce Mediation, Labor and Employment, Mediator, Ombudsman, Trainer,
Website: www.CapstoneHigherEd.com
Biography: Dr. Diana Pino provides professional mediation coaching and ombud services. She holds a Ph.D. in higher education administration and a B.A. in psychology from the University of Texas at Austin. She also earned an M.S. in counseling psychology from Our Lady of the Lake University and holds licensure as a professional counselor in the state of Texas. Dr. Pino's prior professional experience includes executive level positions in higher education to include the dean of student services at Lone Star College and vice chancellor of student services at Houston Community College. As dean she served as the college's civil rights administrator and was responsible for investigating student related cases. She was also an adjunct psychology professor at HCC.
Membership Level: Professional
11 Rozina Ramzanali  
Mediator and Arbitrator
One Stop Mediaiton LLC
Online, USA and International
Phone: 7133025756
Mobile: 7133025756
rozina@onestopmediation.com
Alternative Dispute Resolution, Arbitrator, Civil Mediation, Debt Collection, Elder Mediation, Facilitator, Family/Divorce Mediation, Labor and Employment, Mediator,
Website: www.onestopmediation.com
Biography: Passionate about Alternate Dispute Resolution, I decided to pursue mediation because unlike litigation, mediation allows each party to resolve a dispute with dignity. The advantage of mediation is that it enables all parties to come together on a common platform with a neutral facilitator, the Mediator, who enables the parties to become architects of their own solution. A background in Human Resource Management and decades of collaboration with volunteers qualifies me as a neutral facilitator focusing on helping parties find solutions of compromise. Through Transformative Mediation, I encourage parties to settle disputes by facilitating conversation between parties and empowering them to explore and negotiate options to come to a resolution. I strive to ensure that the parties, upon resolving their disputes, leave with dignity. A mutually agreed upon compromise ensures minimal impact on personal or business relationships and ensures that the parties can continue to work within their communities and workplaces without losing respect. I am an approved Arbitrator for the OIC in Washington State as well and State of Michigan and a Volunteer Mediator for the Better Business Bureau of Houston and Montgomery County DRC. My extensive back background and experience uniquely qualifies me to serve a neutral in a variety of industries. I am available after regular business hours and on weekends at no extra charge for online mediations.
Membership Level: Professional
12 Diane B. Sheridan  
Facilitator
1107 Live Oak Lane
Taylor Lake Village, Texas 77586
Phone: 281-326-5253
dbsfacilitator@gmail.com
Facilitator,
Biography: Primarily facilitate advisory panels to industry (community members who meet monthly with chemical plant and refinery managers to engage in constructive dialogue about public expectations for plant health safety and environmental performance and other quality of life issues and to work with plants to resolve concerns).
Membership Level: Professional
13 Darcy Thompson
 
TMCA Credentialed Advanced Mediator
Thompson Mediations LLC
PO Box 40219
Houston, Texas 77240
Phone: 832-969-0750
thompsonmediations@gmail.com
Alternative Dispute Resolution, Arbitrator, Civil Mediation, Elder Mediation, Facilitator, Mediator, Parent Coordination, Trainer,
Biography: Darcy Thompson is a TMCA credentialed advanced mediator with experience resolving disputes with various parties. Darcy has strong meeting facilitation techniques and effective communication skills. Her calming voice and personality help parties focus on resolving their problems using a cooperative approach in a confidential setting. Darcy also coordinates the peer mediation training program for ACR Houston.
Membership Level: Professional
14 James Wallace
 
James Scott Wallace
2320 Addison Road
Houston, TX pasox2@gmail.com
Phone: 7132011238
Mobile: 7132011238
pasox2@gmail.com
Arbitrator, Conflict Resolution Coach, Facilitator, Mediator, Real Estate Mediation,
Website: www.jamesscottwallace.com
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