Association for Conflict Resolution Mediation - Houston Chapter
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Directory of Conflict Resolution Professionals
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1 David A. Baca
 
Founder/President
Be The Body 24-7
18003 Elk Lake Court
Humble, TX 77346
Phone: 832-904-6259
Mobile: 832-904-6259
ICR@bethebody24-7.com
Alternative Dispute Resolution, Arbitrator, Civil Mediation, Elder Mediation, Family/Divorce Mediation, Global Conflict Resolution, International Conflict Resolution, Mediator, Parent Coordination,
Website: www.InterculturalConflictResolutions.com
Biography: PhD (ABD) Intercultural Studies; Intercultural Specialist; International Teacher/Conference Speaker; Experience in Intercultural Crisis Intervention and Conflict Management/Resolution as a non-Professional Mediator/Arbitrator.
Membership Level: Professional
2 Fran Brochstein
 
Attorney & Mediator
Fran Brochstein LLC
P O Box 1925
Marble Falls, Texas 78654
Phone: 713-847-6000
Mobile: 713-805-9591
fran@familylaw4u.com
Alternative Dispute Resolution, Child Protective Services (CPS) Mediation, Civil Mediation, Elder Mediation, Family/Divorce Mediation, Mediator, Parent Coordination, Trainer,
Website: www.familylaw4u.com
Biography: I mediate family cases via Zoom all over the State of Texas. I have taken courses in family law mediation, elder law mediation, CPS mediation, domestic violence issues and parenting coordination. I currently hold the designation of TMCA Distinguished Credentialed Mediator. I am currently President-elect for Texas Association of Mediators (TAM). I belong to many other ADR and attorney associations. I am on the boards of the Highland Lakes Bar Association and the Marble Falls Rotary Club. ACR-Houston awarded me a Lifetime Achievement Award in 2018.
Membership Level: Professional
3 Rick Cagney
 
Family Elder & Adult Care Mediator
Cagney Law & Mediation
9130 Bassoon Dr.
Houston, TX rcagney@comcast.net
Phone: 7136619067
Mobile: 832-563-4529
rcagney@comcast.net
Alternative Dispute Resolution, Arbitrator, Civil Mediation, Elder Mediation, Facilitator, Family/Divorce Mediation, Global Conflict Resolution, International Conflict Resolution, Mediator, Oil and Gas Mediation, Parent Coordination, Parent Facilitator, Real Estate Mediation,
Website: cagneymediation.com
Biography: Rick's mediation practice emphasizes helping parents and their children deal rationally with such emotionally charged “aging” issues as living arrangements, finances, medical treatment, long-term care and end-of-life decisions, thereby avoiding arguments and costly litigation that can tear families apart. Rick has a BA from Yale, JD from the University of Texas, LLM in International Law from Georgetown University and MBA in finance from the University of Houston. He possesses a real estate license and is well-versed in oil and gas issues. A fifth generation Texan whose great-great-grandfather fought in the Texas Revolution, Rick is a member of the Sons of the Republic of Texas and also has the honor of being a Kentucky Colonel. He was one of the original batboys for the Houston Colt .45s, the first major league baseball team in Houston, which was renamed the Houston Astros in 1965. Rick is the current President of Alternative Conflict Resolution - Houston Chapter.
Membership Level: Professional
4 James Creighton
 
Volunteer Mediator and Arbitrator
BBB Greater Houston Area
21 Briar Hollow Lane
Houston, TX 77027
Phone: 617-642-3015
Mobile: 617-642-3015
scott@creightonmediation.org
Alternative Dispute Resolution, Arbitrator, Civil Mediation, Conflict Resolution Coach, Elder Mediation, Facilitator, Family/Divorce Mediation, Labor and Employment, Mediator, Parent Coordination, Trainer,
Website: www.creightonmediation.org
Biography: Dr. James Scott Creighton graduated in 1990 with his Doctorate (Psy.D.) and Masters in Clinical Psychology (MS) from Nova Southeastern University in Florida, and then completed (1990 – 1992) his Postdoctoral Fellowship in Clinical Child and Adolescent Psychology at the prestigious McLean Hospital, an internationally renowned psychiatric hospital in Massachusetts; and Fellowship included an appointment as Instructor in Psychology, Harvard Medical School (1990 – 1994). He served as adjunct faculty at Wheelock College and Massachusetts School of Professional Psychology, while transitioning from Coordinator of Training to Director of Training and eventual Clinical Director with Institute for Child and Adolescent Development also in the Boston area. He began working part-time as an independent psychologist in 1994, moving into full-time practice from 2004 – 2012. At that time, he worked individually/collectively with families, schools, youth, parents, educators, prominent public officials and international celebrity figures to help address matters solely related to psychological functioning (assessment, treatment and aspects of prevention). His career shifted in 2012 toward coaching and ADR, where he is quickly developing a strong reputation for his professional experiences and knowledge with families, strong commitment to effective resolution of high conflict settings, and talent in collaborating with colleagues and those whom he serves. He has completed certificates in Basic Mediation, Advanced: Family-Divorce-Child Custody Mediation, Adult and Elder Mediation, Arbitration and Parent Coordination/Facilitation through Manousso Mediation and Arbitration. He has had the privilege of working alongside Dr. Manousso on some occasions as co-mediator, and currently offers course instruction in family dynamics and the influence of certain personality styles on mediation as part of Dr. Manousso’s training programs. He serves as mediator and arbitrator for BBB in Greater Houston, and is completing coursework in Criminal Justice around court procedure, criminal and family law, with a specialization in juvenile justice. He is committed to facilitating effective resolution for most areas of conflict, providing excellent insights and new ideas where useful, with a wonderful compassion for those with whom he works.
Membership Level: Professional
5 Sheryl Jackson-Matthews
 
Mediator
Phone: 713 961.9872
Mobile: 702 296.8464
sheryl.jacksonmatthewscla@gmail.com
Alternative Dispute Resolution, Arbitrator, Civil Mediation, Elder Mediation, Facilitator, Family/Divorce Mediation, Mediator,
Website: www.yourconflictsource.com
Biography: SHERYL JACKSON-MATTHEWS, MBA, ACP works diligently as both mediator and arbitrator to resolve conflicts and make decisions based on the evidence presented in the case of arbitrations. Ms. Sheryl Jackson-Matthews is the proprietor of Jackson Matthews Mediation|Arbitration. She has extensive experience in business, and family law, which lends itself well to facilitating conflict issues and bringing the problems to the point of resolve. Jackson-Matthews Mediation & Arbitration co-mediates with other mediators to assist in “high-conflict” situations. Sheryl guides you through the mediation process and helps parties reach a satisfactory agreement. Ms. Sheryl Jackson-Matthews holds a Master of Business Administration and Bachelor of Arts in Business Administration degrees from Ashford University, graduating with distinction and honor. Ms. Sheryl Jackson-Matthews is a member of the following professional organizations: •Association for Conflict Resolution - Houston •Texas Mediator Credentialing Association •Texas Association of Mediators •American Bar Association – Dispute Resolution Section
6 Dr. Barbara Sunderland Manousso
 
CEO
Manousso Mediation & Arbitration LLC
21 Briar Hollow Lane Suite 508
Houston, Texas 77027-2807
Phone: (713) 557-1010
Mobile: (713) 557-1010
Fax: (713) 850-1452
mediation@manousso.us
Alternative Dispute Resolution, Arbitrator, Child Protective Services (CPS) Mediation, Civil Mediation, Conflict Resolution Coach, Construction Mediation, Elder Mediation, Facilitator, Family/Divorce Mediation, Global Conflict Resolution, International Conflict Resolution, Labor and Employment, Mediator, Oil and Gas Mediation, Ombudsman, Parent Coordination, Parent Facilitator, Real Estate Mediation, Trainer,
Website: http://www.manousso.us
Biography: Dr. Barbara Sunderland Manousso, CEO of Manousso Mediation and Arbitration, LLC, since 1993, is an international ADR trainer, author, ombudsman, conflict coach, and leader in the international practice of mediation and arbitration. Dr. Manousso is also a professor at the University of St.Thomas in Global Conflict Management. In addition, she is the Chair of the Education Research Training Section of the Association of Conflict Resolution International, president of the Houston Gerontological Society, and member of the UT Consortium on Aging. She is the past-president of the Association of Conflict Resolution Houston chapter and current board member. She has also served as the Chair of the ACR International Healthcare Section and International Conference Committee and has served as co-chair of the ACR Workplace section and on the ACR Training Standards Committee for Elder Care Mediation. She is a certified conflict coach through the Certified Conflict Dynamic Profile. In 2010, she was recognized as one of Houston's 50 Most Influential Women by Houston Woman's Magazine. As a mediator, arbitrator, facilitator, mediator trainer, conflict resolution coach author, and lecturer with special focus on family mediation, including elder and adult mediation divorce and child custody. For more information on her mediation training programs, go to http://www.manousso.us.

Dr. Manousso is a Texas Credentialed Distinguished Mediator, member of the Texas Mediators Round Table State Bar of Texas ADR Section, American Bar Association, and other professional groups. Her training programs in basic advance elder mediation and arbitration, as well as Parenting Coordination and Facilitation training, drawing students from around the world. She holds a baccalaureate from Brown University, Master of Public Health from the University of Texas School of Public Health, and Ph.D. from Nova Southeastern University. She attended South Texas College of Law. In 2008 Dr. Manousso was appointed by Texas Governor Perry to serve as Commissioner on the Nursing Facility Administrators Advisory Committee with oversight of Texas's nursing home administrators. She is also a member of the State of Texas Ombudsman for LTC Facilities, World Symposium on Elder Mediation, Elder Care, and many health associations. She is Train the Trainer chair of the Texas Mediators Training Roundtable. To learn more about Dr. Manousso and training programs at Manousso Mediation and Arbitration, LLC and the International Mediation Resource Center, please go to http://www.manousso.us

Membership Level: Professional
7 Victoria E. McClain
 
Professional Mediator
The McClain Mediation Services ACRHouston Chapter
4135 Shady Springs
Seabrook, Texas 77586
Phone: 281-543-6776
Fax: Victoria McClain
vickiemcclain@comcast.net
Elder Mediation, Ombudsman,
Biography: Retired Public School Administrator/Counselor and School Teacher.A graduate of Prairie View A&M University and the University of Houston in Clear Lake City. She earned her Bachelor of Arts Degree and Master's of Education Degree with many certifications. Victoria is a member of Texas Association of Mediation and Association for Conflict Resolution National Chapter. She is also a member Houston Gerontology Society where she serves on the Board as a member at large. Other organization she is affiliated with includes Advisory Panel for the Aging Council in Harris County (APAC) and Marion's Bosom Buddies a breast cancer support group and Alpha Kappa Alpha Sorority Inc.
Membership Level: Professional
8 Diana Pino
 
President & CEO
Capstone HigherEd Services
Houston, Texas
Phone: 713-955-2122
Fax: Diana Pino
diana.pino@capstonehighered.com
Alternative Dispute Resolution, Civil Mediation, Conflict Resolution Coach, Debt Collection, Elder Mediation, Facilitator, Family/Divorce Mediation, Labor and Employment, Mediator, Ombudsman, Trainer,
Website: www.CapstoneHigherEd.com
Biography: Dr. Diana Pino provides professional mediation coaching and ombud services. She holds a Ph.D. in higher education administration and a B.A. in psychology from the University of Texas at Austin. She also earned an M.S. in counseling psychology from Our Lady of the Lake University and holds licensure as a professional counselor in the state of Texas. Dr. Pino's prior professional experience includes executive level positions in higher education to include the dean of student services at Lone Star College and vice chancellor of student services at Houston Community College. As dean she served as the college's civil rights administrator and was responsible for investigating student related cases. She was also an adjunct psychology professor at HCC.
Membership Level: Professional
9 Arike Joel Pundro
 
7506 Clare wood Drive Apt 304
Houston, Texas 77036
Phone: 8329298688
Mobile: 8329298688
pajoel228@gmail.com
Alternative Dispute Resolution, Arbitrator, Child Protective Services (CPS) Mediation, Civil Mediation, Conflict Resolution Coach, Elder Mediation, Family/Divorce Mediation, Global Conflict Resolution, International Conflict Resolution, Mediator, Parent Coordination,
Biography:
Mr. Arike Joel Pundro is a Professional Mediator/Arbitrator. As both a Mediator and Arbitrator, I use my intercultural and multilingual skills that consist of cultural traditional negotiation for the parties to find their own solutions to resolve their conflict. As a Mediator I also used my Mediation/Arbitration skills to negotiate and help the parties come to an agreement to settle their dispute. I have volunteered with ADR for the Dr. Manousso Dispute Resolution Center, The Better Business Bureau in Metropolitan Houston, Texas as a Mediator/Arbitrator. He holds a B.A. in International Studies from St. Thomas University in Houston, Texas. He holds a B.A. in International Studies from St. Thomas Catholic University in Houston, Texas. He also earned an Associate Degree in Human Services and Mental Health from Coleman Health System from the Houston Community College, holding LCDC Professional Counselor in state of Texas. Arike Pundro’s prior professional experience includes positions with AED/USAID and International Organization for Migration; both health programs and humanitarian (refugees) returnees. As a human services professional, he served in South Sudan and other nations as a Community Health outreach and Returnee Field Worker.

10 Rozina Ramzanali  
Mediator and Arbitrator
One Stop Mediaiton LLC
Online, USA and International
Phone: 7133025756
Mobile: 7133025756
rozina@onestopmediation.com
Alternative Dispute Resolution, Arbitrator, Civil Mediation, Debt Collection, Elder Mediation, Facilitator, Family/Divorce Mediation, Labor and Employment, Mediator,
Website: www.onestopmediation.com
Biography: Passionate about Alternate Dispute Resolution, I decided to pursue mediation because unlike litigation, mediation allows each party to resolve a dispute with dignity. The advantage of mediation is that it enables all parties to come together on a common platform with a neutral facilitator, the Mediator, who enables the parties to become architects of their own solution. A background in Human Resource Management and decades of collaboration with volunteers qualifies me as a neutral facilitator focusing on helping parties find solutions of compromise. Through Transformative Mediation, I encourage parties to settle disputes by facilitating conversation between parties and empowering them to explore and negotiate options to come to a resolution. I strive to ensure that the parties, upon resolving their disputes, leave with dignity. A mutually agreed upon compromise ensures minimal impact on personal or business relationships and ensures that the parties can continue to work within their communities and workplaces without losing respect. I am an approved Arbitrator for the OIC in Washington State as well and State of Michigan and a Volunteer Mediator for the Better Business Bureau of Houston and Montgomery County DRC. My extensive back background and experience uniquely qualifies me to serve a neutral in a variety of industries. I am available after regular business hours and on weekends at no extra charge for online mediations.
Membership Level: Professional
11 Angela St. Julien
 
Mediator & Owner
Yes Mediate, LLC
Phone: 8324270100
angela@yesmediate.com
Alternative Dispute Resolution, Arbitrator, Child Protective Services (CPS) Mediation, Civil Mediation, Conflict Resolution Coach, Construction Mediation, Elder Mediation, Family/Divorce Mediation, Labor and Employment, Mediator, Ombudsman, Parent Coordination, Real Estate Mediation,
Website: www.yesmediate.com
Biography: Angela St. Julien is the owner and Principal Mediator/Arbitrator at Yes Mediate, LLC. She believes parties' agreements are successful and most likely followed when all parties are invested and happy with its design. She is currently completing a graduate program in Dispute Resolution at Touro University Worldwide. Angela has Bachelor of Science degrees in Political Science and History, and has Certifications in Ethical and Inclusive Leadership and Diversity, Equity, & Inclusion in the Workplace. Angela currently serves as an approved Arbitrator for both Virginia and Washington State's Surprise Billing programs. She is a FINRA Public Arbitrator, and volunteers as a Mediator for the Better Business Bureau of Houston and as a Long-term Care Ombudsmen. Her background and experience uniquely qualify her to serve as a neutral in varies industries.
12 Darcy Thompson
 
TMCA Credentialed Advanced Mediator
Thompson Mediations LLC
PO Box 40219
Houston, Texas 77240
Phone: 832-969-0750
thompsonmediations@gmail.com
Alternative Dispute Resolution, Arbitrator, Civil Mediation, Elder Mediation, Facilitator, Mediator, Parent Coordination, Trainer,
Biography: Darcy Thompson is a TMCA credentialed advanced mediator with experience resolving disputes with various parties. Darcy has strong meeting facilitation techniques and effective communication skills. Her calming voice and personality help parties focus on resolving their problems using a cooperative approach in a confidential setting. Darcy also coordinates the peer mediation training program for ACR Houston.
Membership Level: Professional
13 Marc Tice
 
Principal
Tice Mediation and Arbitration LLC
Houston, Texas 77035-2329
Phone: 2816870648
Mobile: 2816870648
marc@ticemediation.com
Alternative Dispute Resolution, Arbitrator, Civil Mediation, Elder Mediation, Family/Divorce Mediation, Labor and Employment, Mediator, Oil and Gas Mediation,
Website: www.ticemediation.com
Biography: Marc is a seasoned business leader and professionally trained mediator whose passion and skill is identifying the core elements in a negotiation or dispute and successfully facilitating mutually satisfying agreements. For over 30 years he has held senior positions at organizations including Valero Energy, Shell Oil Company and Siemens, Inc. In those roles, Marc’s primary focus has been identifying client needs and structuring innovative solutions to meet them. He has deep experience negotiating and drafting a range of short and long-term agreements, including MSA, MOU, RFQ, NDA, sales and service contracts. Marc has established and managed effective engineering, project and commercial teams both in the US and internationally.
Membership Level: Professional
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