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1 Willie E Harris
 
Mediator/Arbitrator
Alternative Dispute Resolution MA
7322 Southwest Fwy Suite 630A
HOUSTON, Texas 77074
Phone: 832 232-3760
Mobile: 713 240-7000
Fax: 888 380-8449
wharris@adrma.com
Alternative Dispute Resolution, Arbitrator, Civil Mediation, Construction Mediation, Facilitator, Family/Divorce Mediation, Labor and Employment, Mediator, Oil and Gas Mediation, Ombudsman, Parent Coordination, Real Estate Mediation,
Website: www.adrma.com
Biography: Broker - Keyhole RealtyBroker - Sterling Group HoustonBroker - Around The State Insurance - TAR Professional Standards Committee Member Board Member ACR
2 Heather Holland
 
Founder & Managing Principal
HOLLAND ENERGY CONSULTING LLC
Phone: 713-265-7762
Mobile: 713-265-7762
heather@hollandenergyconsulting.com
Alternative Dispute Resolution, Arbitrator, Civil Mediation, Conflict Resolution Coach, Construction Mediation, Facilitator, Global Conflict Resolution, International Conflict Resolution, Labor and Employment, Mediator, Oil and Gas Mediation, Ombudsman, Trainer,
Website: www.hollandenergyconsulting.com
Biography: Heather is adept at managing and resolving conflict especially complex conflict. Heather has a unique ability to facilitate complex, multi-layered matters while balancing policy, procedures and practical application. Heather’s experience spans North America and industries including energy (oil, gas, electrical power, storage, onshore, offshore, renewables), manufacturing (steel), education and rail. She has negotiated with both individual parties as well as groups, tackled resolution of workplace disputes in the areas of safety processes, organizational restructuring, mergers and acquisitions, labor, pipeline construction and EEO matters such as civil rights (harassment). Clients appreciate Heather’s ability to settle disputes, business and industry experience along with her practical, yet balanced approach.
3 Dr. Barbara Sunderland Manousso
 
CEO
Manousso Mediation & Arbitration LLC
21 Briar Hollow Lane Suite 508
Houston, Texas 77027-2807
Phone: 713-840-0828
Fax: (713) 850-1452
mediation@manousso.us
Alternative Dispute Resolution, Arbitrator, Child Protective Services (CPS) Mediation, Civil Mediation, Conflict Resolution Coach, Construction Mediation, Elder Mediation, Facilitator, Family/Divorce Mediation, Global Conflict Resolution, International Conflict Resolution, Labor and Employment, Mediator, Oil and Gas Mediation, Ombudsman, Parent Coordination, Parent Facilitator, Real Estate Mediation, Trainer,
Website: http://www.manousso.us
Biography: Dr. Barbara Sunderland Manousso, CEO of Manousso Mediation and Arbitration, LLC, since 1993, is an international ADR trainer, author, ombudsman, conflict coach, and leader in the international practice of mediation and arbitration. Dr. Manousso is also a professor at the University of St.Thomas in Global Conflict Management. In addition, she is the Chair of the Education Research Training Section of the Association of Conflict Resolution International, president of the Houston Gerontological Society, and member of the UT Consortium on Aging. She is the past-president of the Association of Conflict Resolution Houston chapter and current board member. She has also served as the Chair of the ACR International Healthcare Section and International Conference Committee and has served as co-chair of the ACR Workplace section and on the ACR Training Standards Committee for Elder Care Mediation. She is a certified conflict coach through the Certified Conflict Dynamic Profile. In 2010, she was recognized as one of Houston's 50 Most Influential Women by Houston Woman's Magazine. As a mediator, arbitrator, facilitator, mediator trainer, conflict resolution coach author, and lecturer with special focus on family mediation, including elder and adult mediation divorce and child custody. For more information on her mediation training programs, go to http://www.manousso.us.

Dr. Manousso is a Texas Credentialed Distinguished Mediator, member of the Texas Mediators Round Table State Bar of Texas ADR Section, American Bar Association, and other professional groups. Her training programs in basic advance elder mediation and arbitration, as well as Parenting Coordination and Facilitation training, drawing students from around the world. She holds a baccalaureate from Brown University, Master of Public Health from the University of Texas School of Public Health, and Ph.D. from Nova Southeastern University. She attended South Texas College of Law. In 2008 Dr. Manousso was appointed by Texas Governor Perry to serve as Commissioner on the Nursing Facility Administrators Advisory Committee with oversight of Texas's nursing home administrators. She is also a member of the State of Texas Ombudsman for LTC Facilities, World Symposium on Elder Mediation, Elder Care, and many health associations. She is Train the Trainer chair of the Texas Mediators Training Roundtable. To learn more about Dr. Manousso and training programs at Manousso Mediation and Arbitration, LLC and the International Mediation Resource Center, please go to http://www.manousso.us

4 Sherbert L. Mims  
Enforcement Attorney
Dept. Aging and Disability Services (DADS)
203 Candler Drive
HOUSTON, TX 77037
Phone: 713/767-2369`
Fax: 800/931-3503
shermims@yahoo.com
Alternative Dispute Resolution, Child Protective Services (CPS) Mediation, Civil Mediation, Conflict Resolution Coach, Elder Mediation, Mediator, Ombudsman,
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